Last updated: August 23, 2026
We want you to be confident when ordering from Degen Kicks. If your purchase isn't right for you, you may request a return or exchange subject to the conditions below.
1. Return Period
Customers may request a return or exchange within 7 days of receiving their order.
To start a return or exchange, contact us at:
Please provide:
- Your full name
- Order number
- Product you wish to return
- Reason for the return
- Whether you are requesting a refund or exchange
2. Condition of Returned Sneakers
Sneakers must be returned:
- Unworn
- Unused
- Clean
- Free from creasing and marks
- In their original condition
- With the original shoe box
- With all original accessories
- With original tags and packaging where applicable
Trying on sneakers indoors to determine fit is acceptable, but footwear that has been worn outside will generally not qualify for a standard return.
Comparable sneaker retailers use similar requirements, including unworn condition and intact original packaging/accessories.
3. Protect the Original Shoe Box
Please place the original sneaker box inside suitable protective packaging when returning your order.
Do not apply shipping labels or tape directly to the sneaker box.
A damaged original box may affect eligibility for a full refund or exchange.
4. Exchanges
If you need a different size, you may request an exchange, subject to availability.
If the requested size is unavailable, you may choose another available product where agreed with Degen Kicks, or proceed with a refund where applicable.
Any price difference between products will need to be settled before an exchange is completed.
5. Return Shipping
Unless the return is due to an incorrect, defective or damaged product, the customer is responsible for return shipping costs.
We strongly recommend using a tracked and insured shipping service when returning high-value sneakers.
Degen Kicks is not responsible for returned packages that are lost or damaged while being shipped back to us where the customer has selected the carrier and arranged the return.
6. Return Inspection
Once we receive your return, our team will inspect the item to confirm that it meets the return requirements.
Returns are normally reviewed within 2 - 4 business days of receiving.
If the item meets the requirements, the refund or exchange will be processed.
If the item does not meet the requirements, we may:
- Reject the return
- Deduct an appropriate amount from the refund where permitted by law
- Contact you to discuss the available options
7. Incorrect, Damaged or Defective Orders
If you receive an incorrect, damaged or defective item, contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging where relevant
Do not send the product back before receiving return instructions from our customer service team.
8. Final Sale Items
Products clearly identified as Final Sale or Non-Returnable at the time of purchase will not be eligible for return or exchange
9. Refunds
Approved refunds will be sent to the original payment method.
Once Degen Kicks processes your refund, your bank or payment provider may require additional time to make the funds available.
10. Fraudulent or Abusive Returns
Degen Kicks reserves the right to investigate unusual or abusive return activity.
This may include:
- Repeated excessive returns
- Returning products different from those purchased
- Returning worn products as unworn
- Returning counterfeit or substituted products
- Deliberately damaging products before return
Where permitted by law, we may refuse future returns or take other appropriate action.
11. Questions
For assistance with a return or exchange, contact:
Degen Kicks
Email: lbandzinquiries@gmail.com
Please include your order number in all return-related communications.