Refund policy

Last updated: August 23, 2026

At Degen Kicks, we want you to feel confident when ordering from us. If you are not completely satisfied with your purchase, you may be eligible for a return, exchange or refund in accordance with our Returns & Exchanges Policy.

1. Refund Eligibility

To be eligible for a refund, returned sneakers must generally:

  • Be returned within the applicable return period
  • Be unworn and unused
  • Be in the same condition in which they were received
  • Have no creases, dirt, stains or visible signs of wear
  • Include the original shoe box
  • Include all original accessories, tags, laces and packaging where applicable

Customers may carefully try on sneakers indoors to determine whether the size is suitable, but sneakers that show signs of outdoor wear may not qualify for a full refund.

2. Original Packaging

The original sneaker box is considered part of the product.

Please do not place shipping labels directly onto the original sneaker box. Place the shoe box inside appropriate protective packaging before sending your return.

Returns received with damaged or missing original packaging may be subject to a deduction or may be refused, depending on the condition.

3. Refund Processing

Once your return arrives, our team will inspect the item.

If your return is approved, your refund will be issued to the original payment method.

Please allow up to 1 - 2 business days for us to process an approved refund.

After the refund has been issued, the time it takes for the funds to appear in your account may depend on your bank or payment provider.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer.

Original shipping charges is also non-refundable.

5. Damaged or Incorrect Items

If you receive:

  • The wrong product
  • The wrong size
  • A damaged item
  • An item with a manufacturing defect

please contact us as soon as possible after delivery.

Include your order number and clear photographs of the product and packaging so that we can investigate the issue.

If the issue is confirmed to be our responsibility, we will provide an appropriate resolution, which may include a replacement, exchange, repair where applicable or refund.

6. Non-Refundable Items

Certain products may not be eligible for return or refund where clearly stated on the product page or where permitted by applicable law.

These may include:

  • Final-sale products
  • Customized products
  • Products specifically identified as non-returnable
  • Items that have been worn or used
  • Items returned without required original packaging
  • Items damaged after delivery through customer use
  • Promotional or Sales Order

Nothing in this policy limits any mandatory consumer rights that apply to you under applicable law.

7. Contact Us

For refund questions, contact:

Degen Kicks
Email: lbandzinquiries@gmail.com

Please include your order number so we can assist you as quickly as possible.