Shipping policy

Last updated: August 23, 2026

At Degen Kicks, we work to make sure your sneakers are carefully prepared, securely packaged and delivered to you as efficiently as possible.

1. Order Processing

Orders are processed after payment has been successfully received and the order has passed our necessary verification checks.

Orders may require additional processing time during:

  • New releases
  • Major promotions
  • Holiday periods
  • High-volume sales periods

If your order requires additional processing time, we will make reasonable efforts to keep you informed.

2. Shipping Costs

Shipping costs are calculated and displayed during checkout based on the delivery destination and available shipping method.

Free shipping is currently available on orders over $250, subject to the applicable shipping destination and any exclusions displayed at checkout.

3. Delivery Times

Estimated delivery times vary depending on your destination, shipping method and carrier.

Your estimated delivery timeframe will be displayed during checkout or communicated in your shipping confirmation.

Please understand that delivery estimates are not guaranteed delivery dates.

Once an order has been handed over to the shipping carrier, delays caused by the carrier, customs authorities, weather, service disruptions or other circumstances outside our reasonable control may occur.

4. Tracking Information

When your order is shipped, you may receive a shipping confirmation containing tracking information.

Tracking information may take some time to become active after the carrier receives and scans the package.

5. International Orders

Degen Kicks may ship internationally to destinations available at checkout.

International customers may be responsible for:

  • Import duties
  • Customs charges
  • Local taxes
  • Brokerage or clearance fees

These charges are determined by the destination country's authorities and are generally outside Degen Kicks' control.

Customers are responsible for ensuring that they understand any applicable import requirements before placing an international order.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for any additional shipping costs required to resend the order.

7. Lost, Stolen or Damaged Packages

If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors and the delivery carrier.

If your package arrives damaged, please contact us as soon as possible and provide photographs of the packaging and product.

We will review the situation and work with the applicable carrier where appropriate.

Degen Kicks cannot guarantee reimbursement for packages that are stolen after confirmed delivery to the address provided by the customer.

8. Delays

Occasionally, orders may experience delays due to circumstances beyond our control.

These may include:

  • Carrier delays
  • Severe weather
  • Customs processing
  • Public holidays
  • Incorrect address information
  • High order volumes
  • Transportation disruptions

A shipping delay does not automatically qualify an order for cancellation or refund where the order remains in transit.

9. Questions About Shipping

For questions regarding your order or delivery, please contact:

Email: lbandzinquiries@gmail.com

Please include your order number whenever contacting us about an existing order.